GENERAL VILLA RENTAL CONDITIONS

Included in the rental price of the villa:
- Accommodation for 16 people
- Concierge assistance
- Daily cleaning
- Pool cleaning and maintenance
- Security guard every night

Extra :
- Private chef and mixologist services
- Transportation
- Spa treatments
- Day trips and activities
- Covid test

Services performed at the villa must be contracted by our team, no outside vendors.
Maximum occupancy 18 people.
Arrival 5 p.m.
Departure 10 a.m.
A refundable damage deposit of USD 4,000 must be credited to our account prior to check-in.
No loud music, no outside sound system, no DJ, quiet hours 11pm-7am.
For events and parties, a specific permit is required and additional charges apply.
No outside guests are permitted on the property grounds.
No drugs. Non-smoking rooms. No pets.

PAYMENT TERMS

Payment of 50% of rental fee is required to secure dates, balance must be paid no later than 30 days prior to arrival.
All reservations are non-refundable.
The refundable security deposit must be credited to our account prior to check-in.

SPECIFIC TERMS AND CONDITIONS FOR EVENTS

Included in the event fee:
- Permit from the authorities for one (1) event
- Electricity and water
- A backup generator of sufficient capacity for conventional energy-consuming installations
- Cooperation of our staff
- Two security guards
- No corkage fee

Event fees do not include:
The costs of the event do not include organizational services or wedding services and equipment, such as external service providers, furniture and decoration, ceremonial items, catering, tableware, music and animation, sound and light equipment, or set-up and take-down. These elements are to be reserved with your event planner with their own service providers.

For all events, a refundable damage deposit of USD 5,000 must be credited to our account prior to check-in.
Events of more than 30 people must be organized by a professional event planner.
You can use your own vendors without corkage.
The event must take place in compliance with local laws, regulations and authorizations, particularly in terms of reception capacity and timetables.
The event must take place in the gardens of the property, the guests of the event do not have access to the rooms. Use of the upstairs lounge is subject to a limited number of occupants.

Outside of the specific time of the event, guests not sleeping at the villa do not have access to the property.

FULL RENTAL TERMS AND CONDITIONS

GENERAL INFORMATIONS

Check in is after 5 pm, Check out before 10 am.

Rooms are for 2 guests, children under 6 are free of charge if staying in the parents room in the same bed.

Rates are based on double occupancy per bedroom / 16 guests. Maximum capacity is 18 adults, each guest after 16 is 75 usd per person and per night + taxes.

PAYMENT

A down payment of 50% is requested when you book, the remaining amount must be paid no later than 30 days before check in.

All reservations are non-refundable. Only in the event that the cancellation is a direct result of the pandemic, whether the Mexican government orders vacation rentals to be stopped or the Mexican borders closed, guests will be given a voucher of the total amount to reschedule within one year.

REFUNDABLE DAMAGE DEPOSIT

A mandatory damage deposit is required for all reservations, it has to be paid by wire transfer and must be credited to our account before the check in date.

The customer undertakes to make a security deposit in order to guarantee, among others, the following hypotheses, which and without being limited to: Damage to property belonging to 16TULUM, unpaid service provision and fines from the authorities resulting from non-compliance of Mexican laws by customers.The deposit will be returned, after the report and the balance that is made with regard to shortages, damages, surplus and in general any damage that 16TULUM suffers in its assets. In the event that the amount remaining as a deposit is not sufficient, the customer undertakes to pay the full cost of the damage.

Please treat our home as your most valuable and cherished possession, we inform you that any item damaged or broken will be charged. We ask our guests to be careful with sheets and towels provided, sheets and towels stained will be charged. It is forbidden to nail, glue, staple or screw objects on the walls, ceilings, windows, floor or in any other part of the installations. Articles left behind by the customer and found after departure will be kept for collection by the owner for up to 30 (thirty) days. After that time, unclaimed items will be disposed of by the house as seen fit.

LIABILITY, TERMS & CONDITIONS

Payment of your rental fee is deemed as full and final acceptance of the terms and conditions for booking a reservation at 16tulum. By booking a reservation with 16TULUM you agree to indemnify the owners, agents, and employees of 16tulum against any claim for liability for loss of personal property, personal injury, or death, or any claim whatever resulting from your residence or your guests' residence at 16tulum. Regarding external service providers, 16TULUM acts only as a facilitator of the services and declines all responsibility for the agreements concluded with the customer. 16TULUM has a car park, where the customer and his guests park their own car and keep their key. 16TULUM is not responsible for any theft, total or partial damage to a vehicle; nor for any accident that may occur in the facilities, arriving or leaving. In the event of inclement or bad weather, or general power and water cuts, 16tulum is not responsible or liable. Tulum is a remote location where a shortage of electricity or municipal water can occur, 16TULUM is equipped with a generator to power basic amenities, 16TULUM or the owner will not be held responsible for any outage.

SAFETY/SECURITY POLICY

The use of 16TULUM for any illegal activity, or against good habits, is strictly prohibited, as well as the use of any drug or narcotic. Parties are strictly prohibited by local authorities. Quiet hours from 10pm to 7am. Fines for non-compliance with local regulations are paid by customers.

16tulum is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms, we recommend not to travel to Mexico with valuables items. Entertainment in mixed company or private visits from unregistered persons, in the guest room or common areas, is not permitted. A maximum of 2 (two) people are permitted to be registered to a room and must provide valid identification: passport, ID card.

The use of the swimming pools is under the responsibility of the guests, no guard on duty. It is strictly forbidden to drink or eat in the pools. Children are not allowed in swimming pool areas without supervision of an adult. 16tulum is not responsible for accidents in swimming pools or on its premises. No drugs, no party, no loud music. 16tulum has the right to request guests and/or third parties, to vacate rooms or leave the house premises whenever not respecting the Mexican law and local regulations, or any article of the house’s internal rules. Always lock all doors and windows when leaving. Check the doors when you leave and after any service provider has left, to ensure the safety of your property and ours. Please close all windows when you leave the property to avoid water damage from sudden heavy rains. 16TULUM assumes no responsibility for the theft, loss or damage of personal items.

NO PETS, Pets are not allowed on the property.

NON SMOKING

It is strictly forbidden to smoke in the house, the bedrooms and the patios, on the deckchairs, sofas or puffy seats. Smoking outside in the garden is fine, please use ashtrays and do not throw cigarette butts in the garden.

TURN OFF A/C always turn off lights and air conditioners when you are not in the rooms. Never leave the A/C on with the doors or windows open, it will ruin the compressor. Waste of electricity contributes to damage to the environment and causes climate disorders