RENTAL TERMS AND CONDITIONS
GENERAL INFORMATIONS
Included in the villa rental price:
- Accommodation for up to 18 people
- Creation of customized itineraries and handling of all reservations
- Dedicated concierge during your stay
- Daily housekeeping
- Nightly security guard
Optional with an additional charge:
- Full-time chef services and mixologist services
- Event venue rental fee and event services
- Spa treatments
- Transportation
- Day trips and activities
Check-in time is 5 PM, and check-out time is 10 AM. Quiet hours are observed from 11 PM to 7 AM. Smoking, drug use, and pets are not permitted.
EVENT VENUE
For weddings, private events, and parties, written permission from the owners is mandatory, clearly outlining the event's details, expected guest count, and conditions. The venue rental fee cover one event.
All events must conclude before 11 pm in compliance with local regulations, unless a specific permit has been granted by local authorities.
The capacity of the event space is determined by the specific requirements of your project; for weddings, we advise a maximum of 80 guests.
Our team ensures the space is delivered in impeccable condition and offers technical support and minor coordination on the day of the event.
While you will have access to our recommended suppliers, there is no obligation to work exclusively with 16tulum's suppliers. You are free to engage your preferred wedding planner and choose your own service providers. Additionally, you can bring your own alcohol without incurring any additional corkage fees.
Event design, planning, and services, such as furniture and decoration rental, floral arrangements, catering, audio and DJ services, photography, and more, are not covered in the rental price and must be arranged through your event planner.
ACCOMMODATION
The villa can host a maximum of 18 adults across its 8 bedrooms.
There is a wide array of nearby options available to accommodate your additional guests, ranging from upscale hotels to family-friendly Airbnbs, catering to various budgets. Inform us of your requirements, and we will assist you in locating the ideal lodging for your extra guests.
The villa can accommodate 18 people as standard, residents of the villa enjoy unrestricted access to the 16tulum facilities with the possibility of including 2 extra non-resident guests, allowing for a total of 20 individuals. Written authorization from the management is required if the number of guests exceeds 20.
Hosting multiple events with several non-resident guests may result in supplementary event fees, particularly for events like dinner parties, pool parties, or when using the villa's amenities with several additional guests throughout the day. This arrangement needs to be discussed and approved by the villa owners before the stay.
CONCIERGE SERVICES
Our team offers various options to suit different budgets and preferences. We can organize airport transfers, local transportation, catering services, party decorations, activities, excursions, and reservations at popular beach clubs, parties, and restaurants, among other services. Upon confirming your reservation, our team will contact you to create an initial itinerary and gather quotes from different service providers based on your specific preferences. We collaborate with carefully selected service providers known for the quality of their services that cater to our customers' needs. Please note that prices from service providers may vary between the time of the quote and the actual travel date. These changes are beyond the control of 16tulum, and each service provider retains the right to determine its pricing policy. Payments for services will be made directly to each service provider as per their individual terms and conditions.
REFUNDABLE DAMAGE DEPOSIT
The customer commits to providing a security deposit to ensure, among other things, the following scenarios, including but not limited to: Damage to property owned by 16tulum, business losses resulting from significant property damage that renders it uninhabitable for subsequent guests, unpaid services to external providers, and fines from authorities resulting from guests' failure to adhere to Mexican laws. The deposit will be refunded after an assessment and reconciliation of any deficits, damages, surplus, and any harm suffered by 16tulum's assets. In the event that the remaining deposit amount is insufficient, the customer agrees to cover the full cost of the damage.
It is prohibited to paint, stain, nail, glue, staple, or screw objects onto the walls, ceilings, windows, floors, or any other part of the premises. Please treat our home as your most valuable and cherished possession. We kindly ask our guests to handle the provided sheets and towels with care. Any damaged or broken items will incur charges.
LIABILITY, TERMS & CONDITIONS
Payment of your rental fee is considered full and final acceptance of the terms and conditions for booking a reservation at 16tulum. By booking a reservation with 16tulum, you agree to indemnify the owners, agents, and employees of 16tulum against any claims for liability for loss of personal property, personal injury, or death, or any claim resulting from your stay or your guests' stay at 16tulum.
In relation to external service providers, 16tulum solely acts as a facilitator of services and accepts no responsibility for any agreements made with the client. Each provider will collect payment on their own terms. Quotes remain valid for 24 hours, and prices are subject to change without prior notice.
16tulum provides a car park where customers and their guests can park their own vehicles and retain their keys. 16tulum is not accountable for any theft, total or partial damage to a vehicle, or any accidents that may occur on the premises while arriving or departing.
In the event of inclement or adverse weather conditions, or general power and water cuts, 16tulum is not responsible or liable. Tulum is situated in a remote area where electricity or municipal water shortages may occur. While 16tulum is equipped with a generator to power basic amenities, neither 16tulum nor the owner will be held responsible for any outage.
SAFETY/SECURITY POLICY
Noise restrictions are in place from 11 PM to 7 AM. Usage of 16tulum for any illegal activity or contrary to good conduct, as well as the use of any drug or narcotic, is strictly prohibited. 16tulum reserves the right to request guests and/or third parties to vacate rooms or leave the premises if they do not comply with Mexican law, local regulations, or any house rules. Entertainment in mixed company or unregistered private visits in guest rooms or common areas are not allowed. A maximum of 18 registered individuals must provide valid identification, such as a passport or ID card. Fines for hosting unauthorized parties and for non-compliance with local regulations are the responsibility of the guests.
16tulum is not responsible for the loss, damage, or theft of cash, jewelry, or other valuables left unattended in guest rooms. We recommend refraining from traveling to Mexico with valuable items. Please ensure all doors and windows are locked when leaving, and check them after any service provider's visit to ensure the safety of your belongings and our property. Close all windows before leaving the property to prevent water damage from sudden heavy rains. 16tulum assumes no responsibility for the theft, loss, or damage of personal items.
The use of swimming pools is the responsibility of the guests, as there is no lifeguard on duty. Drinking or eating in the pools is strictly prohibited. Children must be supervised by an adult at all times in the swimming pool areas. 16tulum is not responsible for accidents in swimming pools or on its premises.
Pets are not allowed on the property.
Smoking is strictly prohibited in the house, bedrooms, patios, on deckchairs, sofas, or puffy seats. Smoking in the garden is permitted, provided ashtrays are used, and cigarette butts are not thrown in the garden.
Please remember to turn off lights and air conditioners when leaving the rooms. Never leave the A/C on with the doors or windows open, as it may damage the compressor. Wasteful electricity usage contributes to environmental damage and climate disruptions.
Articles left behind by customers and found after departure will be held for collection by the owner for up to 5 (five) days. Unclaimed items will be disposed of as seen fit by the house after that time.